General Terms of Service
Last updated: 2/14/2025
These General Terms of Service (“Terms”) are a legal and binding agreement between Parlona (referred to as “Parlona,” “We,” “Us,” or “Service Provider”) and you, or if you represent an employer or client, then the employer or client (“You” or “Client”), governing your use of Parlona's website and our AI integration services, smart chat bots, and co-pilots for businesses (collectively the “Services”).
Parlona reserves the right to change or update these Terms at any time at its sole discretion by posting the updated Terms on its website or by providing other notice if possible, at least 14 days before its entry into effect. Your rights under these Terms will be subject to the most current version posted on the website.
1. Definitions
- “Assistance Services”
Any consulting services, development, configuration, and settings assistance provided by Service Provider to enable Client to access and use the Service, including integration of an API into its own website. - “Data”
Client's electronic data, whether or not personal data, collected, managed, processed, and/or shared by Client and Service Provider through the Service. - “Service”
The Parlona application solution hosted on designated servers and/or cloud, which Client may access remotely. - “Intellectual Property Right”
All industrial property and copyrights including patents, trademarks, designs and models, copyrights, software and source code, specifications, and ancillary documentation.
2. Support and Service Levels
2.1 Reasonable Efforts
We shall use reasonable efforts to ensure that our Services operate effectively and that any issues are resolved promptly. You may subscribe to additional recommended services to enhance the Service, which shall be invoiced separately.
2.2 Support and Service Levels
You shall appoint an administrator ("Administrator") to collect information and assistance requests from your users. We shall provide second-level support to the Administrator. Support requests should be sent to: [email protected].
3. Use of the Services
You shall comply with the terms and use restrictions set out in these Terms and Operating Policies. You shall ensure your users comply with these Terms and shall not interfere with or disrupt the operation of the Service.
When creating your account, you must provide accurate information. You are responsible for keeping credentials secure and notifying us of any unauthorized use of your account.
Contact Information
Questions about the Terms of Service should be sent to:
Email: [email protected]