How Parlona Works
Discover how our AI-powered call center technology transforms customer communications with minimal setup and maximum impact.
Simple Widget Installation
Add our lightweight call widget to any website with just a few lines of code. Enable customers to make voice calls directly from your site using any browser or mobile device—no downloads or plugins required.
Works on all modern browsers and devices
Simple copy-paste installation
Customizable appearance to match your brand
<script src=“https://cdn.parlona.com/widget.js&widget_id=1234567890”></script>
<div id=“parlona-call-widget”></div>Sample widget installation code.
Intelligent Voice Assistant
Every call is answered by our AI voice assistant, which engages customers in natural conversation, understands their needs, and collects essential information before involving your team.
Natural-sounding conversations in 40+ languages
Collects contact details and reason for calling
Answers common questions automatically
Hello! Thank you for calling Parlona. How can I help you today?
I'm interested in your premium plan. Can you tell me more about it?
I'd be happy to tell you about our premium plan! It includes unlimited calls, priority support, and custom integrations. Could I get your name and email to send you detailed information?
Intelligent Call Routing
Based on the information collected, our system intelligently routes calls to the appropriate team member or department, ensuring customers speak with the right person right away.
Routes calls based on inquiry type, urgency, and expertise needed
Provides representatives with complete context before they answer
Reduces wait times and eliminates transfers between departments
Incoming Call Details
Available Representatives
John Doe
Sales Specialist
Alice Smith
Customer Support
Call Recording & Analytics
Every call is automatically recorded, transcribed, and analyzed to provide valuable insights into customer needs, representative performance, and business opportunities.
Full transcriptions with sentiment analysis
Identify common questions and improvement opportunities
Secure storage with customizable retention policies
Call Analytics Dashboard
Total Calls
1,248
Avg. Duration
4:32
Resolution Rate
92%
Recent Call Transcript
AI: Hello! Thank you for calling Parlona. How can I help you today?
Customer: I'm interested in your premium plan. Can you tell me more about it?
AI: I'd be happy to tell you about our premium plan! It includes unlimited calls, priority support, and custom integrations...
View full transcript →
Ready to Transform Your Customer Communications?
Get started with Parlona today and experience the power of AI-powered call handling with minimal setup and maximum impact.